Privacy Policy

Neuron Cluster ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Neuron Cluster platform ("Services").

1. Information We Collect

1.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, phone number, and any other details required for registration.
Payment Information: If you make purchases, we collect billing details, such as payment card information.
Content Submissions: Data or requests submitted through our Services, including any files, queries, or metadata.

1.2 Automatically Collected Information

Device Information: Includes your IP address, browser type, operating system, and device identifiers.
Usage Data: Logs of interactions with our Services, such as features accessed, error reports, and performance metrics.
Cookies and Tracking Technologies: We use cookies to enhance your experience and gather analytics.

1.3 Third-Party Data

We may receive information about you from third parties, such as integrations or service providers you choose to connect to our platform.

2. How We Use Your Information

We use the collected information for the following purposes:

To Provide Services: Facilitate your use of the platform, including task distribution and AI model inference.
To Improve Services: Analyze usage patterns, monitor performance, and troubleshoot issues.
To Communicate with You: Send updates, promotional materials, and important notices.
To Ensure Security: Monitor for suspicious activity and enforce our Terms of Service.
To Comply with Legal Obligations: Address legal and regulatory requirements.

3. Sharing of Information

3.1 With Third-Party Service Providers

We share information with service providers that support our operations, such as payment processors, cloud storage providers, and analytics platforms.

3.2 Within Our Network

Data may be shared across gateways and compute nodes for task processing and optimization.

3.3 For Legal Reasons

We may disclose information to comply with legal obligations, enforce our agreements, or protect the rights and safety of our users and others.

3.4 In Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your information only as long as necessary to provide the Services or fulfill legal obligations. Once data is no longer required, we securely delete or anonymize it.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Update inaccurate or incomplete data.
Deletion: Request deletion of your personal information.
Objection: Object to specific data uses, such as direct marketing.
Data Portability: Receive your data in a machine-readable format.

To exercise these rights, contact us at support@neuroncluster.com.

6. Data Security

We implement robust security measures, including:

Encryption: Secure all data transmissions using end-to-end encryption.
Access Controls: Restrict data access to authorized personnel only.
Monitoring: Regularly audit and monitor systems for vulnerabilities.

While we strive to protect your data, no system can guarantee complete security.

7. Cookies and Tracking

We use cookies and similar technologies to:

Enhance Functionality: Remember user preferences and sessions.
Analyze Usage: Monitor how users interact with our platform.
Target Advertising: Deliver relevant promotional content.

You can manage cookie preferences through your browser settings.

8. International Users

Our Services are operated from [Insert Country]. If you access the platform from outside this location, your data may be transferred internationally. By using the Services, you consent to such transfers.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or within the platform. Continued use of the Services after updates constitutes acceptance of the revised policy.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Email: support@neuroncluster.com
Address: Neurochain Limited a company duly registered under the laws of England, with its principal office located at First Floor Office 3, Hornton Place, London, W8 4LH, United Kingdom